Need help?

Live chat

Online 9AM-6PM (AEST) Mon-Fri

Read the FAQ

Your answer is probably here

Frequently Asked Questions

Buying

How does Bushpop work?

Bushpop is a marketplace where Aussies can sell, swap or buy stuff. You can be a shopper, a swapper and a store-owner all at once! Make offers, bid on items or instantly buy a wide variety of shoes, streetwear, electronics and vintage from around Australia.

How does bidding work on Bushpop?

Placing a Bid lets you decide how much you want to pay for an item. If you have the highest bid price for an item, it’s up to the seller to accept your offer.

You can also immediately purchase an item if you like the sellers asking price.

How does swapping work?

Swapping is a straightforward and engaging way to refresh your wardrobe. Here’s how it works:

1. List Your Item
2. Browse & Offer
3. Agree & Ship
4. Verification & Delivery

Can I get a refund?

Yes, any item that does not pass verification will be refunded in full. For items not received or not as described, initiate a dispute with our helpful support team.

Can I cancel an order?

Once a sale or a swap has occurred, your Ask, Offer or Bid cannot be cancelled. This rule helps preserve the integrity of our marketplace, ensuring all Bids, Offers and Asks are genuine, active, and reliable.

I need help with an order

If you have a question or need any assistance, our friendly support team is ready to help you out 7 days a week. Response will be asap and no longer than 24 hours.

Selling

How do I buy on Bushpop?

On Bushpop, there are two easy ways to buy: you can either make an offer by placing a bid or buy it right away with the ‘Buy Now’ option. If you place a bid, it’s like telling the seller, “I want to buy this item, for this much money.” You can change your mind and change or cancel your bid any time before the seller accepts it.

How does swapping work?

Swapping means trading your clothes or accessories with someone else. If you see something you like, you can ask to trade something you have for it. If the other person agrees to the trade, then you both get something new without spending any money. It’s a way to get new things by exchanging what you already have.

How fast is delivery?

We try to deliver your order within 7-12 business days. It might take a little longer, but that’s because we make sure all the items are really good quality before we send them to you.

Does Bushpop do returns?

Yes, if you’re unhappy with an item that was purchased and verified, you can return it to us for a refund. But we encourage you to make a trade offer and swap your item. Note that due to the nature of the exchange, items received via trade or swap cannot be returned.

Why hasn’t the seller sent my item?

No need to worry. We always try to make sure sellers send your items as quickly as possible. We aim to get your order to you in 7-12 business days. If there’s a delay, we’ll do our best to find you another item at no extra cost. If we can’t find one, we’ll give you your money back.

What does shipping cost?

The price of shipping your item can change depending on how much it costs, how big or heavy it is, and where it needs to go. But don’t worry, you’ll know exactly how much it will cost before you decide to buy or make an offer.