Verification

Available for branded or designer goods, products over $500 or at the buyers explicit request. Customers can enjoy our exclusive Bushpop Verification guarantee. Our verification process uses AI technology along with industry-leading authentication techniques.

Look out for our verification badge:

Every order is verified

Condition

We only allow items in excellent condition on our marketplace, if something doesn’t receive an ‘Excellent’ grading during review, it will be refurbished or refunded.

Packaging

We typically reduce packing for the sake of the environment. If you crave that unboxing feeling, simply make a request for authentic packing.

Photographic evidence

Buyers are sent pictures of their order as part of the verification process and you can request a refund if you don’t like what you see—even if the item is verified.

Trust the process

Our Australian team of experts follow a rigorous, multi-step verification process for every order.

Place your order

You must opt-in to verification, if you do-so, your seller will mail your newly purchased item directly to us for verification. Partnered sellers are trusted and will ship directly to you.

Your item is reviewed

An expert authenticator will examine the intricate details of your item to verify its authenticity.

The outcome is sent to you (with pictures)

You’ll be sent the offical outcome of the review, with at least 3 reasons for the verdict. You’ll also get images of your order incase you’d like to review it for yourself.

In the unfortunate event of unverifiable items—rest assured—you will be entitled to a full refund, should you fall victim to a scam. We’re here to help you. Read more about our refund policies here.

Your order proceeds

Verified items will be posted to you within 48 hours. During these 48 hours—you can still request a refund—even for a verified item. Once your item is posted you will need to contact our friendly support team to arrange a refund.